| Posts in topic "Tablo restarts itself during charge" |
| 14/02/2012 12:34:12 | |
By chinchaila
Forum member
9 posts since 31/01/2012
| Hello
I noticed recently that my tablo would reboot itself when I plug the cable in to charge the battery.
Anybody has the same issue? Any fixes?
Thanks
CN
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| 14/02/2012 14:28:06 | |
By Max-Power
Forum member
34 posts since 06/02/2012
 | hmm, not had this problem on mine... Don't know if it's worth updating the ROM to the latest one that was posted by Andrew?
There's the right way, the wrong way and the Max Power way!!! |
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| 15/02/2012 16:16:45 | |
By Andrew
Forum member
133 posts since 23/11/2010
 | Hi The ROM i posted is not any newer - it should be the same as what comes installed out of the box. Your device should not reboot itself when charging. It may be worth speaking to our returns department to see if it needs to be sent back. Give them a call on 0121 202 0000.
Andrew, Box Admin |
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| 15/02/2012 16:40:57 | |
By Max-Power
Forum member
34 posts since 06/02/2012
| Might be worth a factory reset in case it's something you've added to it possibly (unless this happens out of the box!)
There's the right way, the wrong way and the Max Power way!!! |
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| 19/02/2012 16:09:50 | |
By Doobdonk
Forum member
3 posts since 02/02/2012
| Yep, have had the same problem, and sometimes it will hang at the tablo screen after that reboot. Likewise, having rebooted whilst charging the battery charge % reading will sometimes be incorrect. I've noticed that removing it from the case i have to charge will sometimes help. It's only lightly elasticated over all four corners, so i can't understand how it helps, but it seems to. I suspect that it may be to do with the layout of the components within the device, as i notice that there is a lot of screen interference where some components clearly press on the touchscreen from behind, most noticable during the bootup phase due to the screen colouring. |
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| 22/02/2012 07:04:22 | |
By chinchaila
Forum member
9 posts since 31/01/2012
| Quote:
Originally posted by Andrew
Your device should not reboot itself when charging. It may be worth speaking to our returns department to see if it needs to be sent back. Give them a call on 0121 202 0000.
Hello Andrew, I waited a while as I wanted to see if it's still happening, and it is. I was going to call the helpline you provided but I accidentally dropped it the other day and it now has a crack at the top corner side (nothing on the front and back) and everything seems to be working normally like before (still has the restart problem).
Is it still ok to ring the number?
CN KONG |
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| 22/02/2012 16:52:56 | |
By Andrew
Forum member
133 posts since 23/11/2010
| Hi, Give them a call but I think you may have a problem returning it now it is damaged.
Andrew, Box Admin |
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| 27/02/2012 07:12:30 | |
By chinchaila
Forum member
9 posts since 31/01/2012
| Quote:
Originally posted by Andrew
Hi,
Give them a call but I think you may have a problem returning it now it is damaged.
Thanks for your reply. I suspected so. |
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| 27/02/2012 09:28:46 | |
By Andrew
Forum member
133 posts since 23/11/2010
| It may be covered on your house insurance.
Andrew, Box Admin |
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| 23/03/2012 20:20:41 | |
By devilman
Forum member
10 posts since 18/01/2012
| My Tablo does this too. If it's locked when put on or taken off charge, it's ok, but if I'm using it when I put the cable in or take it out, that's when I'll get the occasional reboot
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| 24/03/2012 14:31:01 | |
By Tim
Forum member
99 posts since 25/11/2010
| Quote:
Originally posted by devilman
My Tablo does this too. If it's locked when put on or taken off charge, it's ok, but if I'm using it when I put the cable in or take it out, that's when I'll get the occasional reboot
Hi devilman Strange how long has this been happening? Tim |
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| 26/03/2012 11:03:49 | |
By devilman
Forum member
10 posts since 18/01/2012
| Since I had it, I think. It's not too big a deal for methough.. just a case of remembering to put it on charge while it's locked
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| 26/03/2012 13:47:34 | |
By Tim
Forum member
99 posts since 25/11/2010
| HI devilman If you are concerned please contact 0121 202 0030 and speak to one of the customer service team as it may require a service. Thanks |
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| 26/03/2012 14:27:40 | |
By Max-Power
Forum member
34 posts since 06/02/2012
| After a bit more digging, this seems to happen mostly when there's usage while on charge, or putting it on charge. If mine are locked and screen off when putting it on charge, it's fine, otherwise it'll crash and reboot.
There's the right way, the wrong way and the Max Power way!!! |
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| 26/03/2012 15:35:48 | |
By Tim
Forum member
99 posts since 25/11/2010
| Strange one, we have tried this on internal testing units and indeed personal units and not come across this issue ,would it possible to take a video so we can look into it for you guys? quite intrigued by this. Thanks Tim |
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| 27/03/2012 08:02:24 | |
By Max-Power
Forum member
34 posts since 06/02/2012
| I should be able to sort one out tonight for you :)
There's the right way, the wrong way and the Max Power way!!! |
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| 02/04/2012 10:21:10 | |
By Max-Power
Forum member
34 posts since 06/02/2012
| typical, i've not been able to re-create it now, i'll keep an eye out to see if I can find it!
There's the right way, the wrong way and the Max Power way!!! |
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| 05/05/2012 16:39:30 | |
By devilman
Forum member
10 posts since 18/01/2012
| For what it's worth, the ICS upgrade for the Tablo seems to have cured the rebooting issue for me. :)
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